Support
Need help with Safa in Claude, Slack, Microsoft Teams or the Safa web app? Email us.
Contact us
Email hello@safa-ai.com.
We reply within 24 hours. Safa is based in Dubai, United Arab Emirates.
What to include
- The email address of your Safa account.
- Where it happened: Claude, Slack, Microsoft Teams or the Safa web app.
- For Slack or Teams, the name of your workspace or organisation.
- What you did, what you expected, and what Safa said. Copy the exact message if you can.
- Roughly when it happened, with your time zone.
- The name of the analysis, as it appears under Recent analyses.
What not to send
- Passwords, authenticator codes or backup codes. We never ask for them.
- Invoice files or invoice contents. Give us the analysis name instead.
- Card or bank details. Payments go through Stripe, and we never need them.
If you send a screenshot, hide any invoice details first.
Setup guides
Each guide covers what you need, how to connect, how to send invoices, how to disconnect, and common problems.
Access and the waiting list
Safa Connectors is open to a small group for now. If Safa says you are on the waiting list, join the waiting list or email us. We onboard new companies in turn and email you when your access is ready.
Plans and billing
New connector accounts start with 5 free invoices. You can change or cancel your plan in the Safa web app under Settings, then Subscription. For a billing question, email us with your account email.
Privacy and your data
Safa keeps your analyses and their files for 90 days, then deletes them. You can delete an analysis sooner under Recent analyses. Anthropic reads invoices for Safa. It does not use them to train models and keeps them for up to 30 days.
To access or delete your personal information, follow the steps in the privacy policy.