Safa Ads — Refund Policy
Effective date: 20 October 2026
This policy explains when and how Safa Ads, operated by ALEXANDER BECH INFORMATION TECHNOLOGY CONSULTANTS EST., refunds a payment. It forms part of our Terms of Service. Card payments and paid advertising are being introduced gradually while Safa Ads is tested; this policy applies to any payment you make.
1. Before you pay
You can cancel an order at any time before you pay, at no cost, using the cancel option in the chat. You are not charged:
- for an order you do not pay for. An order left unpaid for 72 hours is cancelled, and we keep the draft;
- if Google does not approve your ad. For a promotion, you pay only after Google approves the ad.
2. How refunds are decided
A member of our team reviews and authorises every refund. There is no automatic refund and no fixed refund window. If we cannot provide what you paid for, for example a campaign that cannot start after payment, we refund the full amount. To ask for a refund, or to cancel an order you have paid for, tell us in the chat or email ab@safa-ai.com. A request is not itself a refund; we tell you the outcome.
A refund has two separate parts:
| Part | When it can be refunded | Most that can be refunded |
|---|---|---|
| Our service fee: AED 99, AED 149 or AED 199, depending on the plan | When our team agrees a refund after reviewing your request | The service fee you paid, less any part already refunded |
| Advertising budget: AED 150, AED 300 or AED 600, depending on the plan | After the campaign has stopped and Google's final billing for it is known | The advertising budget you paid, less what Google charged for your campaign |
3. Unspent advertising budget
When your campaign ends or is stopped, we wait for Google's final billing, then refund the part of your advertising budget that was not spent, including any unused part of the reserve (AED 30 for Starter, AED 34 for Standard and Extended). Google's final billing can arrive after the campaign stops, and its figures can be revised, so this refund is made only once the final amount is confirmed.
We cannot refund advertising budget while a campaign is running. If you ask for a refund during a campaign, we first request a pause and wait for Google to confirm that the campaign has stopped.
4. How refunds are paid
Refunds are made to the card you paid with, through Stripe, in UAE dirhams. Once Stripe confirms the refund, we tell you in the chat and send a credit note. Your bank may take extra time to show the refund, and we cannot promise a date. If a refund does not go through, we tell you and our team follows up.
Only one refund can be in progress for an order at a time.
5. Contact
Questions about a payment or refund: ab@safa-ai.com or +971 56 963 7927.